FAQs & Support

Due to the nature of how our business is setup, our mailing address and fax number are explicitly reserved for communication between our providers. For this reason, any unauthorized mail will not only be returned to the sender, but the sender will be reported to authorities and penalized accordingly. Unauthorized faxes will have the sender's number blocked and reported.

If you are having trouble navigating our online scheduler, or cannot reach the provider-partner who you are seeing, then we are more than happy to help you try to work out your appointment; anytime during our normal business hours (Mon-Thurs, from 11a - 5p). Please note that each provider has their own Cancellation Policy; which we must abide to.

While we are not a traditional HCP, we do greatly care about the security of our customers and clients; and so, have very high encryption security levels through each of our web platforms. This is because we often exchange client-sensitive data between various providers and our database. This said, when a person visits our website, the cookies our site collects are STRICTLY for the purpose of helping us improve the experience of those who use our site. We do NOT sell our visitor's information, nor expose (incl. transfer) any sensitive information without a person's consent.

Prime Wellness USA is simply the "main hub" for the network of providers that we partner with; e.g. our providers are not staffed with us. Our office only serves to answer questions about our providers, to help customers / clients navigate our site, help setup appointments, or help place orders through Fullscript.

If you are having trouble ordering a product through one of our webstore-providers, (Fullscript or Wellevate), we would be more than happy to help you through the process; anytime during our normal business hours (Mon-Thurs, 11a - 5p). If you have not received an order you placed through FULLSCRIPT, then you will need to contact them to get more information. You can reach the Fullscript Customer Service line at: (866) 807-3828. If you have not received an order you placed through WELLEVATE, then you will need to contact them to get more information. You can reach the Fullscript Customer Service line at: (855) 935-5382.

You MUST first be registered as a Prime Wellness USA patient-client before you any regular counseling / coaching appointment will be accepted by our system /or office. To register as a new patient-client, please click the "New Patient" option on the main menu of our website, & follow the instructions. If you have already registered & completed your health assessment session, then you may use our online scheduler, or call us @ (678) 466-9736, to book an appointment. Our health consultation / coaching sessions can be done over-the-phone or through Zoom. Once booked, you will receive an email with a unique, one-time-use link to Zoom; should you want to use telehealth for your session. Once completed, you will receive an invoice from our payment system, within 3 days, requesting a payment on your account balance. Should your payment not be received within 24 hours, another payment request will be sent by our system. Upon not receiving a payment within 24 hours of the 2nd request, you should expect a call from our office. If you are having trouble navigating our online scheduler, or cannot reach the provider-partner who you are seeing, then we are more than happy to help you try to work out your appointment; anytime during our normal business hours (Mon-Thurs, 11a - 5p EST). Please note that each provider has their own Cancellation Policy; which we must abide to.

While we are not a traditional HCP, we do greatly care about our customers and clients; not to mention we have a unique need, as a complementary HCP, to require HIPAA-level security, so that we comply with the level of security of doctors and hospitals. This is because we often exchange client-sensitive data between various providers and our database. This said, when a person visits our website, the cookies our site collects is STRICTLY for the purpose of helping us improve the experience of those who use our site. We do NOT sell our visitor's information, nor expose (incl. transfer) any sensitive information without a person's consent.

Since we have to put in a lab order through one of our medical &/or lab partners, we will need specific information from you. This can be done either over the phone (by calling our office 678-466-9736), or through our website; www.PrimeWellnessUSA.com. If you have any additional questions or concerns, please call our office at, (678) 466-9736, during normal hours (Mon-Thurs, 11a - 5p EST).

We use supplement distributors for our product orders & shipping / fulfillment. In order to purchase products from either, you will first need to create an account with them. If you already have an account, you need only log in to begin browsing the vast product selection that each offer. If you would prefer that Dr. Len or Brian "hand-pick" the supplements that they know to be of high-quality, then please call our office: (678) 466-9736. If you are not comfortable or savvy in placing a product order yourself, then you may call our office at, (678) 466-9736, to place your order. Also, please note that product &/or brand availability will be limited on over-the-phone orders, as only a small number of our supplement distributors allows us to order on behalf of someone. If you have not received an order you placed through Fullscript or Wellevate, then you will need to call their Customer Service number; each of which that can be found on our Home page.

Our normal business hours are: Mon-Thurs, from 11a - 5p EST We are close for the following holidays: New Years Day, Memorial Day, Juneteenth, Independence Day, Labor Day, & THREE (3) days for both Thanksgiving & Christmas. Please note that our office & holiday hours may differ from our HCP's. You should check with your preferred HCP, for their office & holiday hours.